Adhering to a content strategy can help your organisation thrive by ensuring all project and/or product specific knowledge is captured in the appropriate format and is made available to everyone that needs it. To help define a content strategy for your organisation, we may propose one or both of the following services.
Content inventory
Our content inventory examines the mechanisms currently used within your organisation to capture both explicit and tacit knowledge. We talk to the people involved and look at the processes followed, the technology used and any outputs generated (for example, manuals, standard operating procedures) to determine where efficiencies and cost savings can be achieved.
Content audit
When the content inventory is complete, we would usually then conduct a content audit. During a content audit, we evaluate your product and process documentation and online content using criteria such as
- Is the content accurate and complete?
- Is it readable?
- Is it accessible by everyone who needs it?
- Is its branding, voice and message consistent?
Based on the outcomes of the content inventory and content audit, we'll help you define a strategy for
capturing and
managing your organisation’s process and product knowledge. To learn more or to book free, no-obligation discussion, just
contact us.