Content Development by Industry

• Software development and IT We develop user assistance and developer documentation, such as online help, software release notes, user guides, API guides, FAQ lists, bug lists, readme files, knowledge bases, and customer support documentation.
• Engineering and telecommunications We produce technical documentation, such as product manuals, technical bulletins, product data sheets, installation instructions, white papers, and reference documentation.
• Manufacturing We produce product design procedures, assembly instructions (also known as work instructions) and supporting documentation to comply with quality management systems, such as ISO 9001:2008.
• Franchise We create how-to guides and job-aids to ensure that all franchise partners deliver their services in the same consistent, high-quality manner as determined by the parent company.
• Customer support We develop process workflows, escalation procedures, policy and procedural documentation, FAQ repositories, knowledge bases, and call-handling scripts.
• E-learning and training providers We create courseware scripts, instructor handbooks or lesson plans, trainee handbooks and workbooks, curriculum outlines, presentation slide decks and online tutorials.

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